Writing services for small businesses: brochures, web content, manuals. J&M Marketing. <meta name="keywords" content="small business marketing and writing, sonoma county, santa rosa, manuals, brochures and web site writing" /> <meta name="description" content="Writing and marketing services offered in Sonoma County for small business owners. Copywriting for brochures, press reelases, web sites and training manuals." /> <link href="style.css" rel="stylesheet" type="text/css" /> </head> <body> <div id="wrap"> <div id="container"> <div id="graphic"><img src="images/main-graphic.gif" width="375" height="270" /></div> <div id="page-bar"> <div id="page"> <p>thoughts</p> </div> </div> <div id="main-nav"> <ul> <li><a class="main" href="index.htm">home</a></li> <li><img src="images/separater.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="main" href="marketing.htm">marketing</a></li> <li> <img src="images/separater.gif" class="navmargin" width="100" height="20" /> </li> <li><a class="main" href="web.htm">web</a></li> <li><img src="images/separater.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="main" href="video.htm">video</a></li> <li><img src="images/separater.gif" class="navmargin" alt="" width="100" height="20" /></li> <li><a class="main" href="writing.htm">copy<br />writing</a></li> <li><img src="images/separater.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="main" href="workshops.htm">workshops</a></li> <li><img src="images/separater.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="main" href="samples.htm">recent<br />work</a></li> <li><img src="images/separater.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="main" href="aboutus.htm">about</a></li> <li><img src="images/separater.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="main" href="contactus.htm">contact</a></li> <li><img src="images/separater.gif" class="navmargin" alt=" " width="100" height="20" /></li> </ul>  </div> <div id="sub-nav"> <ul> <li><a class="sub" href="nurturing.htm">nurture your customers</a></li> <li><img src="images/separateblue.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="sub" href="customerthink.htm">think like a customer</a></li> <li><img src="images/separateblue.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="sub" href="prsuccess.htm">PR success</a></li> <li><img src="images/separateblue.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="sub" href="oncall.htm">on call marketing</a></li> <li><img src="images/separateblue.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="sub" href="marketingplan.htm">you need a plan</a></li> <li><img src="images/separateblue.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="sub" href="websites.htm">web—the missing link</a></li> <li><img src="images/separateblue.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="sub" href="effectiveadvertising.htm">effective advertising</a></li> <li><img src="images/separateblue.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="sub" href="marketingmind.htm">marketing state of mind</a></li> <li><img src="images/separateblue.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="sub" href="focus.htm">small biz focus</a></li> <li><img src="images/separateblue.gif" class="navmargin" alt=" " width="100" height="20" /></li> <li><a class="sub" href="consistency.htm">consistency</a></li> <li><img src="images/separateblue.gif" class="navmargin" alt=" " width="100" height="20" /></li> </ul> </div> <div id="content"> <h1>Nurturing Your Customers</h1> <p> </p> <p>Repeat business is not the same as customer loyalty. Customers return for reasons such as low cost, convenience, or the specific product or service offered. But when your competitor moves in down the street with a lower price, better convenience or enhanced products, your “loyal” customers will go there.</p> <p> </p> <p>Truly loyal customers are not so fickle—they stay with you because they have a relationship with you, care about your business and know you care about them.</p> <p> </p> <p><b>Offer A Little TLC</b></p> <p> </p> <p>Developing customer loyalty is much more than just a marketing campaign. Offering discount coupons or frequent flyer points will not create true customer loyalty. </p> <p> </p> <p>You need to understand your customers, their needs, their buying cycles and what you can offer to create the loyal relationship you want. You need to care about your customers and they need to know it.</p> <p> </p> <p>Although developing customer loyalty begins with the heart, not the marketing department, there are many components of customer loyalty programs, such as newsletters, customer appreciation events, referral programs, incentives and feedback surveys that need the assistance of marketing professionals. </p> <p> </p> <p>That is where J&M Marketing comes in. Let us help you develop truly loyal customers.<br /> <br /> <br /> <b><a class="body" href="mailto:info@jandmmarketing.com">Email us today!</a></b><br /> </p> <p class="main"> </p> <p class="main"> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Copyright ©2003-2008 J&M Marketing. 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